Returns & Exchanges

At Santa Cruz Bicycles, we stand behind our premium components and gear to ensure your ride is never interrupted. If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your unused gear in its original box, ensuring all tags and protective materials are intact to qualify for a refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.